Privacy Policy

This Privacy Policy outlines our dedication to safeguarding the confidentiality of personal information entrusted to us, whether provided online or offline, including via our website or application.

This Privacy Policy encompasses all Francis Venues business' including but not limited to The Dingley Hotel, Berwick Springs Hotel, Boronia Hotel, The Summerhill Hotel, Edwardes Lake Hotel, Kealba Hotel, The Watergardens Hotel, Golden Point Hotel & A Cut Above Bar & Grill.

COLLECTION OF PERSONAL IMFORMATION

We may gather various forms of personal information about you, which may encompass:

• Your      name
• Contact      particulars, including email address, postal address, street address,      and/or telephone number.
• Your      age and/or date of birth
• Credit      card or payment details (processed through a third-party payment provider)
• Data      you provide through customer surveys.
• Browser      session and geolocation data, device and network information, page views      and session statistics, referral sources, search queries, and      browsing behaviour.
• Information      pertaining to your interactions and utilization of our Site, including via      Internet cookies, communications with our Site, your browser and      operating system specifications, and the domain name of your internet      service provider.
• Supplementary      personal information furnished to us directly or indirectly via your use      of our Site, associated applications, linked social media platforms, or accounts from      which you authorize us to collect data.
• Any      other personal information solicited by us or provided by you or a      third party. We may obtain this personal information either directly from      you or through third parties.

PURPOSE & USE OF PEROSNAL INFORMATION

We may collect, store, employ, and divulge personal information for the ensuing purposes:

• Communication      and contact with you.
• Analytical,      market research, and business development objectives, including Site      enhancement, associated application improvements, and connected      social media platforms.
• Organization      of contests and provision of supplementary benefits
• Advertising      and marketing, encompassing the distribution of promotional data regarding      our products and services and information concerning third parties we      believe may interest you.
• Compliance      with legal obligations and resolution of disputes.
• Online      product sales and order delivery to customers.

SHARING OF PERSONAL INFOMRATION WITH THIRD PARTIES

We may reveal personal information to the following entities:

• Our      staff, contractors, and related entities.
• Parties      involved in the acquisition of our business, assets, or part thereof,      or potentially in the process of being transferred.
• Credit      reporting agencies, courts, tribunals, and regulatory authorities in      situations where you default on payment for the goods or services we provide.
• Courts,      tribunals, regulatory authorities, and law enforcement officials, as      required by law, for legal proceedings, or for the establishment,      exercise, or defence of our legal rights.
• Third      parties, including agents or subcontractors, who assist us in      providing information, products, services, or direct marketing. This may      encompass parties situated outside of Australia.
• Third      parties engaged in data collection and processing, such as Google      Analytics or other relevant entities. This may involve parties storing      data outside of Australia.

By supplying us with personal information, you acknowledge that certain third parties may not be subject to the Privacy Act and the Australian Privacy Principles. Consequently, any act or practice by a third party contravening the Australian Privacy Principles would not be subject to the Privacy Act, and you would be unable to seek redress under the Privacy Act.

Your Rights and Control Over Personal Information.

CHOICE & CONSENT

Kindly peruse this Privacy Policy attentively. By furnishing personal information to us, you consent to the collection, storage, use, and disclosure of your personal information as delineated in this Privacy Policy. While you are not obligated to provide us with personal information, failing to do so may impact your use of the Site or the products and services accessible via it.

INFORMATION FROM THIRD PARTIES

If we receive personal information about you from a third party, we will protect it in accordance with this Privacy Policy. If you are a third party providing another person's personal information, you confirm that you possess the requisite consent to supply such information to us.

RESTRICTION

If you had previously consented to the use of your personal information for direct marketing purposes, you may change your preference at any time by contacting us.

Access: You are entitled to request information concerning the personal information we hold about you. An administrative fee may be applicable for the provision of this information.

CORRECTION

If you believe that any information we possess about you is incorrect, outdated, incomplete, irrelevant, or misleading, please get in touch with us, and we will take appropriate measures to rectify any inaccuracies or discrepancies.

Complaints: Should you wish to lodge a complaint about our handling of your personal information, please contact us with the full details of your grievance. We will conduct a prompt investigation and communicate the results, along with the measures we intend to take in response to your complaint.

UNSUBSCRIBE

To unsubscribe from our email list or opt out of communications (including marketing messages), please contact us or use the provided opt-out mechanisms.

STORAGE & SECURITY

We are committed to ensuring the security of the personal information we amass. We have instituted physical, electronic, and managerial safeguards to thwart unauthorized access or disclosure and to protect personal information from misuse, interference, loss, and unauthorized access, alteration, and disclosure.

Although we employ measures to protect against unauthorized information disclosure, we cannot guarantee the complete security of information transmitted to or by us over the internet. Information transmission occurs at your own risk. The personal information we collect may be disclosed in a manner inconsistent with this Privacy Policy, despite our precautions.

COOKIES & WEB BEACONS

We may employ cookies on our Site periodically. Cookies are text files situated in your web browser to save your preferences. While cookies alone do not disclose your email address or other personally identifiable data, they can allow third parties, such as Google and Facebook, to display our ads on your social media and online media feeds as part of our retargeting campaigns. If you choose to provide personal information to our Site, this data may be linked to the information stored in the cookie.

Web beacons (also known as Clear GIFs) may be utilized on our Site from time to time. These small pieces of code placed on web pages monitor visitor behaviour and collect information about page views. For instance, web beacons can tally the number of users visiting a page or deliver a cookie to the browser of a page viewer.

LINKS TO OTHER WEBSITES

Our Site may include links to other websites over which we have no control, and we are not responsible for safeguarding personal information you provide while visiting those sites. Such websites are not governed by this Privacy Policy.

FACIAL RECOGNITION AND ETHICAL DATA USE

At the Golden Point Hotel we are committed to protecting your privacy and handling data in an ethical and responsible manner. This Privacy Policy provides detailed information about our facial recognition system and outlines how we use and safeguard your personal information. By accessing or using our services, you consent to the collection, storage, use, and disclosure of your data as described in this policy.

1. Collection and Use of Facial Recognition Data:

1.1. Consent and Transparency: Your privacy matters to us. By entering our premises, you provide explicit consent for the collection and use of your facial image for the purpose of facial recognition. We are dedicated to maintaining transparency, and we ensure that your consent is obtained before any data processing occurs.

1.2. Limited Tracking: Our facial recognition system focuses solely on individuals registered in our authorized database. We do not collect or retain information on individuals who are not part of our database. This ensures that the system operates within the boundaries of our authorized network and respects the privacy of those who are not registered.

1.3. Self-Exclusion and Responsible Gambling: In collaboration with AHA Self Exclusion Program, we have implemented a self-exclusion mechanism. This mechanism enables us to identify and prevent the entry of self-excluded individuals into our premises. Leveraging off AHA Self Exclusion Program, we promote responsible gambling practices and provide support to individuals who choose to self-exclude.

2. Data Retention and Destruction:

2.1. Image Expiration and Privacy: We are committed to upholding ethical data practices. To safeguard your privacy, any facial images utilised for facial recognition purposes have a predefined expiration date. Once this expiration date is reached, the images are promptly and permanently destroyed, ensuring that they are no longer accessible or usable.

2.2. Secure Data Storage: We understand the importance of secure data storage. Your facial recognition data is stored on secure on-premise. servers with stringent technical and organisational measures in place to protect against unauthorised access, loss, or alteration. We employ industry-standard security protocols to ensure the confidentiality and integrity of your data.

2.3. Limited Access: Access to your facial recognition data is strictly limited to authorised personnel who require it for legitimate purposes, such as system maintenance or compliance with legal obligations. We implement strict access controls and only permit authorised individuals to handle and process your data.

3. Ethical Data Use:

3.1. Anonymous Tagging: We prioritize your privacy and anonymity. Unless you are registered in our authorized database, your facial image is tagged as anonymous within our facial recognition system. This means that your identity remains protected, and your facial features are not linked to any personally identifiable information.

3.2. Analytics and Reporting: We may utilise anonymized and aggregated data derived from the facial recognition system for statistical analysis and reporting purposes. These analytics help us improve our services and operations. It is important to note that these analytics do not contain any personally identifiable information, ensuring the privacy and confidentiality of individuals.

3.3. Legal Compliance: We are committed to complying with all applicable laws, regulations, and industry standards regarding facial recognition and data protection. This includes adhering to the CCTV legislation for gaming establishments, which mandates the retention of footage for a minimum of 30 days. Our practices align with these requirements while prioritising privacy and data protection.

4. Your Rights:

4.1. Access and Rectification: You have the right to request access to your facial recognition data and to rectify any inaccuracies or errors. We are dedicated to addressing such requests promptly and in accordance with applicable laws and regulations.

4.2. Withdrawal of Consent: If you wish to withdraw your consent for the use of your facial image, please contact us using the information provided in this Privacy Policy. It is important to note that withdrawal of consent may impact your access to certain services or features.

5. Contact Us:

If you have any questions, concerns, or requests regarding the use of facial recognition technology or our privacy practices, please contact our dedicated Privacy Officer at dan.webster@francisvenues.com.au or (03) 9366 6555. Our Privacy Officer is responsible for handling your inquiries in a timely and professional manner.

We value your privacy and are committed to ensuring the ethical use of data through responsible practices and compliance with relevant laws and regulations.

This Privacy Policy is effective as of 29/11/2023 and may be updated from time to time. We encourage you to review this policy periodically for any changes.

MODIFICATIONS

We retain the right to amend this Privacy Policy at our discretion and at any time. Any alterations will be disseminated by publishing the revised Privacy Policy on our Site. We recommend that you regularly review our Site to stay informed about our current Privacy Policy.

For any questions, notices or clarity, please contact our office directly.